Return & Refund Policy

Last Updated: June 2026

At Fitwel Marketing (Welfit), we take great care in inspecting and packaging every order before dispatch. If you receive a damaged or incorrect item, we will do our best to assist you promptly.

Business Information

Fitwel Marketing (Welfit)

Address:
XVI-961-F, Bensor Tower,
Jyothi Theater Link Road,
Perumbavoor – 683542, Kerala, India

Email: fitwelmarketing03@gmail.com

Phone: +91 94472 13568

Return Eligibility

Returns are accepted only under the following circumstances:

  • The product received is damaged during transit.
  • The wrong product has been delivered.
  • The item received significantly differs from the order placed.

Non-Returnable Situations

Returns will not be accepted for:

  • Change of mind after purchase.
  • Color differences caused by screen settings or display variations.
  • Products damaged due to misuse, improper handling, or negligence.
  • Requests submitted after the return period has expired.

Return Request Window

Customers must notify us within 3 days of successful delivery.

To initiate a return request, email:

fitwelmarketing03@gmail.com

Please include:

  • Order ID
  • Customer Name
  • Description of the issue
  • Clear photographs of the product and packaging

Requests submitted after the return period may not qualify for return approval.

Return Approval Process

Once your request is received:

  • Our team will review the details provided.
  • Additional photographs or information may be requested.
  • If approved, return instructions will be shared.

Unauthorized returns may not be accepted.

Return Shipping Charges

Customers are responsible for return shipping expenses.

Returned products must:

  • Be securely packed.
  • Include original packaging where possible.
  • Be returned in the same condition as received.

Refund Process

After the returned product reaches our store or warehouse and passes inspection:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued through the original payment method whenever possible.
  • Actual credit timelines may vary depending on banks and payment providers.

Refund Rejection Situations

Refunds may be denied if:

  • The product has been used or altered.
  • The item is returned in a damaged condition not related to the original complaint.
  • The return does not meet the eligibility criteria stated in this policy.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

  • Contact us immediately upon delivery.
  • Retain all original packaging materials.
  • Provide photographs to help us assess the issue quickly.

We will work with you to find an appropriate resolution.

Contact Us

For return or refund assistance, please contact:

Fitwel Marketing (Welfit)

 Email: fitwelmarketing03@gmail.com

 Phone: +91 94472 13568

 Perumbavoor, Kerala – 683542, India

We appreciate your trust in Fitwel Marketing (Welfit) and strive to ensure a fair and transparent resolution process for all customers.