Shipping Policy

Last Updated: June 2026

Thank you for shopping with Fitwel Marketing (Welfit). This Shipping Policy outlines how orders are processed, dispatched, and delivered within India.

We aim to ensure that every order is packed carefully and delivered as efficiently as possible.

Business Information

Fitwel Marketing (Welfit)

Address:
XVI-961-F, Bensor Tower,
Jyothi Theater Link Road,
Perumbavoor – 683542, Kerala, India

Email: fitwelmarketing03@gmail.com

Phone: +91 94472 13568

Order Processing

Orders are typically processed within 3–5 business days after successful payment confirmation.

Please note:

  • Orders are generally not processed on Sundays or public holidays.
  • During sales, festive seasons, or high-volume periods, processing times may be slightly extended.
  • Customers will be notified if any significant delay occurs.

Shipping Partners

We currently ship orders across India through trusted logistics partners, including:

  • India Post
  • DTDC

Additional courier services may be used depending on delivery location and service availability.

Shipping Charges

  • Shipping charges are calculated during checkout.
  • Charges may vary depending on destination, parcel weight, dimensions, and courier service.
  • Fitwel Marketing (Welfit) currently does not offer free shipping.

Any applicable shipping charges will be clearly displayed before order confirmation.

Estimated Delivery Timeline

Delivery timelines may vary depending on the destination and courier network.

Estimated delivery times after dispatch:

  • Kerala: 2–5 business days
  • South India: 3–7 business days
  • Rest of India: 4–10 business days

These timelines are estimates and should not be considered guaranteed delivery commitments.

Delivery Delays

Occasionally, deliveries may be delayed due to circumstances beyond our control, including:

  • Adverse weather conditions
  • Public holidays
  • Courier operational issues
  • Remote or restricted delivery locations
  • Natural disasters or other unforeseen events

Fitwel Marketing (Welfit) is not responsible for delays caused by third-party courier services.

Order Tracking

Once your order has been dispatched:

  • Tracking information will be shared through available communication channels.
  • Customers can use the tracking number provided to monitor shipment progress.

If you do not receive tracking information within a reasonable period after dispatch, please contact us.

Customer Address Responsibility

Customers are responsible for providing accurate shipping information at the time of purchase.

Please ensure that:

  • Name is entered correctly.
  • Delivery address is complete and accurate.
  • Phone number is active and reachable.

Fitwel Marketing (Welfit) shall not be responsible for delays, failed deliveries, or additional shipping costs arising from incorrect information provided by the customer.

Damaged Packages

If a package appears visibly damaged upon delivery:

  • Take photographs before opening the package.
  • Retain all packaging materials.
  • Contact us within 48 hours of delivery.

Prompt reporting helps us investigate and resolve shipping-related issues efficiently.

Future International Shipping

At present, Fitwel Marketing (Welfit) primarily serves customers within India.

International shipping options may be introduced in the future and will be subject to separate shipping terms and conditions.

Contact Us

For shipping-related questions or assistance, please contact:

Fitwel Marketing (Welfit)

 Email: fitwelmarketing03@gmail.com

 Phone: +91 94472 13568

 Perumbavoor, Kerala – 683542, India

Thank you for choosing Fitwel Marketing (Welfit). We appreciate your support and look forward to serving your crafting and creative needs.